Frequently Asked Questions

Q: What should I do if I forget my password?

It is recommended that you first check whether the login name and password entered when logging in are correct, pay attention to the input do not add extra spaces, case and input method full and half corners, etc., if still not, please try to retrieve the password by the following methods

 

1.Open the login screen at http://skychemwin.com/member/login.jsp。
2.password box to the right to find the "forgot password", click into the enter your previously registered members fill in the cell phone number, get the verification code, re-enter your password.

 

If you do not receive the password retrieval email or can not retrieve the password in other ways, we recommend that you put your company's business license at the date with your company's official seal and fill in the following information on the license.

 

1.Your member login name or company name, registered email address, contact information and contact person filled in during registration.
2. The name of the email is "Change Password" Then send an email to service@skychemwin.com, after receiving it, we will submit the relevant departments to initialize a password for you within one working day, and get in touch with you. Thank you!

 

Q: How can I change my company name?

Once the company name is registered and audited, it cannot be modified at will. If you really need to modify it, you need to provide a copy of your business license with company seal, fill out the modification document and contact our customer service specialists for related operations.

 

Q: What is a product category

Product category can be understood as product classification, when you have more products you can classify your products, release products to choose the appropriate product grouping, so that in your store will be displayed, the user who visits your store can be viewed by the name of the group you define, which is conducive to the user to quickly find the relevant products, is a good user experience.

 

Q: What is Yellow Pages category

Yellow page category can be understood as a custom classification, when your product category is deep, you can show the corresponding grouping in your own business yellow page with a custom name, so that it can be displayed in your own yellow page display, which is good for users to quickly understand your products, is a good user experience.

 

Q: How can I delete my registered business account?

To delete an account, you need to provide us with the relevant company certificate (business license, or cancellation certificate, or certificate of name change), and you need to submit the business license of the original business name when you change the name or delete it, so as not to delete it by mistake.

 

Q: What are the rules for sorting products on the Ease of Doing Business platform?

The priority rules for sorting are as follows：
1. according to whether or not to carry out enterprise real name authentication
2. according to whether the product is an advantageous product, the recommended information is prioritized
3. sorted by product information update date (days)
4. by product information perfection
5. If the first 4 conditions are the same, sort by random, update and resend will change the value of random health